Cookie Policy
Effective Date: April 2026 · Infohealth Ltd (Company No. 04004930) · Software as a Medical Device (SaMD) — Class I Medical Device
1. Introduction
This Cookie Policy explains how Infohealth Ltd, trading as Pharmacy1st.ai, uses cookies and similar tracking technologies on the Pharmacy1st.ai website and platform (https://www.pharmacy1st.ai).
This policy should be read alongside our Privacy Policy and, for pharmacy customers, the Terms of Use and Data Processing Agreement.
By continuing to use the website or Platform, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences at any time using the controls described in Section 6.
2. Important: Data Controller Distinction
It is important to understand the distinction between cookies used on the Pharmacy1st.ai website and patient data processed through the Platform:
Website cookies: Infohealth Ltd is the data controller for cookies placed on the Pharmacy1st.ai website. These cookies are used for website functionality, analytics, and user experience, as described in this policy.
Patient clinical data: The Customer pharmacy is the data controller for all patient personal data and health data processed through the Platform. Cookies and similar technologies used within the Platform do not directly store patient clinical data. Patient data is transmitted securely to our servers and processed in accordance with the Privacy Policy and Data Processing Agreement. Session cookies within the Platform contain only session identifiers, not clinical content.
This Cookie Policy primarily addresses cookies placed by the Pharmacy1st.ai website and Platform interface, where Infohealth Ltd is the data controller.
3. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function, to provide information to website operators, and to enhance the user experience.
Similar technologies include web beacons, pixels, local storage, and session storage. References to “cookies” in this policy include all such technologies.
4. Categories of Cookies We Use
| Category | Purpose | Examples | Duration |
|---|---|---|---|
| Strictly Necessary | Essential for the website and Platform to function, including security, session management, authentication, and cookie consent. Cannot be disabled. | Session identifiers, CSRF tokens, authentication cookies, cookie consent preferences | Session to 12 months |
| Functional | Enable enhanced functionality such as remembering language preferences, consultation progress, and user interface settings. | Language preference, consultation state, display settings | Session to 12 months |
| Analytics and Performance | Help us understand how visitors use the website and Platform so we can improve performance and user experience. Data is collected in aggregated form. | Page views, navigation paths, error reports, load times (e.g. Google Analytics, Hotjar) | Up to 26 months |
| Marketing (if applicable) | Used to deliver relevant advertisements and measure campaign effectiveness. Not currently deployed. If introduced in future, explicit consent will be obtained. | N/A (not currently deployed) | N/A |
5. Third-Party Cookies
Some cookies on the website are set by third-party services we have integrated:
- Google Analytics:Anonymised data about website usage including page views, session duration, and traffic sources. Governed by Google’s privacy policy.
- Hotjar (if deployed):Heatmaps and session recordings with personal data masked. Governed by Hotjar’s privacy policy.
- Cloudflare / CDN providers: Security, performance optimisation, and bot detection.
We do not control third-party cookies and recommend reviewing the privacy policies of these providers.
6. Managing Your Cookie Preferences
6.1 Cookie Consent Banner
A cookie consent banner is displayed when you first visit the website, allowing you to accept or reject non-essential cookies. You can change your preferences at any time via the “Cookie Settings” link in the website footer.
6.2 Browser Settings
Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent the website and Platform from functioning correctly.
- Google Chrome:Settings > Privacy and Security > Cookies
- Mozilla Firefox:Settings > Privacy & Security > Cookies and Site Data
- Apple Safari:Preferences > Privacy > Manage Website Data
- Microsoft Edge:Settings > Cookies and Site Permissions
6.3 Opt-Out Links
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
7. Cookies and Patient Health Data
Cookies used on the website and Platform do not store patient health data or clinical information. Health data entered during consultations is transmitted securely to our servers and processed in accordance with the Privacy Policy and the Data Processing Agreement between Infohealth Ltd and the Customer pharmacy.
Session cookies used during consultations contain only session identifiers. The Customer pharmacy is the data controller for all patient clinical data; Infohealth Ltd processes this data as a data processor on the pharmacy’s behalf.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. The “Effective Date” at the top of this document indicates when the policy was last revised. We encourage you to review this policy periodically.
9. Further Information
For more information about cookies and how to manage them:
- https://www.allaboutcookies.org
- https://www.youronlinechoices.eu
- https://ico.org.uk/for-the-public/online/cookies/
10. Contact Us
If you have any questions about this Cookie Policy, please contact us:
Infohealth Ltd d.b.a Pharmacy1st.ai
1st Floor Offices
28 Chipstead Valley Road
Coulsdon, Surrey, CR5 2RA
Sales
Email: [email protected]
Telephone: 020 8668 4515
Support
Email: [email protected]
Telephone: 020 8668 4515